- FAQ -
How much is shipping on the US site?
Standard delivery is $20, and free when the merchandise total after discounts is $200 or more. Expedited delivery is $40, and free at $350 or more. The threshold uses the product subtotal after coupon or store credit, not the shipping fee itself.
How long is the PICONO watch warranty?
Watches include a 2-year manufacturer warranty on internal components. You pay round-trip shipping for repairs, including in-warranty service.
How does member store credit work?
New members receive $10 store credit. It can be used on this official website only, and it cannot be used at other retailers.
What should I do if moisture gets inside the watch?
Wrap the watch in tissue or a soft cloth and place it near gentle warmth, about 15 cm from a low-watt bulb, for about 30 minutes. Do not put it against high heat, and do not operate the crown while it is wet.
What often lets water inside a watch?
Strong jets of water or high-pressure tap water hitting the watch directly can let moisture in. If the watch is wet, do not operate the crown.
Is luminous paint safe?
Luminous material on the dial and hands helps you read the time in dim light. It does not contain radioactive substances and is safe for people and the environment.
Can metal, leather, or rubber straps cause allergies?
Metal, leather, and rubber straps can irritate some skin, especially with sweat or dirt. Loosen the strap and keep it clean. Stop wearing the watch and seek medical advice if a rash appears.
Need more help? Visit our customer service center.