Standard delivery is $20, and free when the merchandise total after discounts is $200 or more. Expedited delivery is $40, and free at $350 or more. The threshold uses the product subtotal after coupon or store credit, not the shipping fee itself.

No. Watches on the US site are shipped into the United States. The price and the shipping fee do not include US import duties, taxes, or carrier brokerage fees. US Customs sets those charges, and they can apply even when the order is under $800 because the duty-free allowance for most low-value shipments is suspended. You pay any duty or fee to the carrier or to US Customs, not to PICONO. PICONO does not collect these charges and does not refund them, including if you later return the watch. If you refuse the package or do not pay the duty, the order is not canceled and the purchase price is not refunded. The 2–4 day and 1–3 day estimates are transit times and do not include time held in customs.

Eligible watches have a 7-day review period. Returned items must be unused, in original packaging, and include proof of purchase. Straps and outlet items are excluded.

Watches include a 2-year manufacturer warranty on internal components. You pay round-trip shipping for repairs, including in-warranty service.

Your satisfaction matters to us. PICONO offers a 7-day review period for eligible items (excluding straps and outlet items). Important notes:

• Watches: Under normal use, we provide a two-year warranty against defects in materials or workmanship that prevent normal function.
• Returns must include original packaging, unused product, proof of purchase / invoice, and a completed return form inside the package.
• For exchanges, replacement is generally the same model or another style of equal or greater value. If the new item costs more, you pay the difference. If it costs less, we do not refund the difference as part of the exchange; shipping for the exchange is paid by the customer.
• For bundle purchases, if you return part of a bundle and keep an item, pricing may revert to the non-bundle (list) price and you may owe the difference. Any bundled gifts must also be returned with the order.
• You pay round-trip shipping for repairs, including in-warranty service. Watches include a 2-year manufacturer warranty on internal components.

Your return package should include:

• A completed return form inside the package.
• Refund by wire transfer must go to an account in the same name as the purchaser (for card orders, provide an account in the cardholder / purchaser name).
• The invoice for the purchase.
• Items must be unused, in new condition, and suitable for resale.
• Any promotional gifts from the order must be returned with the product.

※ Gifts must be undamaged, unopened, and in new condition.

The warranty runs for two years from purchase and covers internal parts. The repair itself is free when the failure is covered. You pay round-trip shipping for repairs, including in-warranty service. Email [email protected] with your order number to arrange it.

• Credit card: Refunds are processed as a credit reversal; after confirmation, check with your card issuer for posting times.

※ Refund accounts must be in the same name as the purchaser / cardholder.

Under applicable consumer protection rules, you may have a seven-day cooling-off period after receipt. This is a review period, not a “trial” period—returned items must be unused and include complete packaging, accessories, and invoice where required.

To exchange an item, return the original order and place a new order. You pay shipping for the exchange.

Phone: +886 4 23263225
Email: [email protected]
Hours: Mon.–Fri. 9:00–18:00 (closed on national holidays)